And it’s about looking into the future – what’s coming down the track and how we can position ourselves to make the best of it. It’s a long-term planning and creative process. We’re defining a new future together – there are places we can go as a partnership that we haven’t even thought of yet.
That’s very different to a contractual relationship, where it’s very much about pricing points and looking linearly at a solution. A contractual relationship is finite.
Equiniti can help us to deploy a more digital model to our clients, to look at the adjacencies to payments such as the life validation service, and to come up with solutions that help us to enhance our clients’ experience.
Fintech has been very successful in retail but to create corporate solutions they need to learn about risk, compliance, regulation and commercial skills.
Q. What do you find most exciting about your work?
A. The challenges and the ability to come up with something new and interesting for a client. I like thinking of something that hasn’t been done before and creating value in that way. And I enjoy the people aspect. I like the meeting of minds and coming up with new ideas.
Q. You’ve been in banking for 28 years. Do you have any advice for someone considering a career in the industry?
A. Whatever the industry, work takes so much of our time that you shouldn’t do anything unless you really enjoy it. That’s what enables you to make a difference. You should go into a career wanting to add your own stamp. Find something you’re passionate about and let that be what drives you.